Delivery & Returns Policy
Effective Date: January 2025
Quantum Filament 3D (“we”, “our”, “us”) is committed to providing a smooth shopping experience, including clear delivery and returns processes. Please review our policy below for full details.
1. Delivery Information
We aim to dispatch all orders as quickly as possible. Estimated delivery times are as follows:
- Standard Orders: 1-5 working days from dispatch.
- Custom Orders: Delivery times vary based on complexity and production time; we will provide an estimated timeframe upon order confirmation.
Shipping times may be affected by external factors such as courier delays, public holidays, or adverse weather conditions. If there is a delay, we will notify you as soon as possible.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of the order. Free shipping may be available on orders over a specified amount—please refer to our website for current offers.
3. Returns Policy
We hope you are satisfied with your purchase, but if you need to return an item, please note the following conditions:
- Returns must be requested within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in a resellable condition.
- Custom or personalised items cannot be returned unless faulty or damaged.
- You are responsible for return shipping costs unless the item is faulty or incorrect.
- Refunds will be processed within 7 working days of receiving the returned item.
To initiate a return, please contact us at Contact Us with your order details.
4. Damaged or Faulty Items
If you receive a damaged or faulty item, please notify us within 48 hours of delivery, providing photographic evidence where possible. We will arrange a replacement or refund as appropriate.
5. Contact Us
For any questions regarding delivery or returns, please contact us at: Quantum Filament 3D
By placing an order with us, you agree to this Delivery & Returns Policy.
